Mobile Service Field Specialist

$75k/y-$80k/y

MSX International

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Onsite Full-time Entry

Summary

MSX International is seeking a Mobile Service Field Specialist to join their team in Washington, IL. The role involves enhancing customer experience and efficiency for dealerships through the Mobile Service business.

About the Role

As a Mobile Service Field Specialist, you will guide dealerships in the installation, training, and growth of their Mobile Service operations. Your responsibilities include coaching dealership staff, solving operational challenges, building partnerships, leveraging technology for success, and managing travel across your assigned territory to maximize impact.

About You

Required:

  • A home base within your territory and a reliable vehicle for travel (up to 80% travel).
  • Experience in customer service, training, or dealership operations.
  • 2+ years of customer-facing or coaching/training experience.

Preferred:

  • A college degree (or currently working toward one).
  • Background in teaching, training, or coaching.
  • Strong organizational skills and a proactive mindset.

Benefits

  • Competitive salary range of $75k to $80k.
  • Opportunity to work in a collaborative team environment.

MSX International

For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as: Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retail operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.

MSX focus areas include:

  • Consumer Engagement
  • Warranty and Repair Efficiency
  • Diagnostic and Repair Enhancement
  • Parts, Accessories and Service Performance
  • Technical Information
  • Sales Performance and Distribution
  • Actionable Insights
  • Learning

Company Size: 5001-10,000 employees
Business: Consulting and Services

Location: Washington, IL