# Customer Success Executive

$63238/y-$79047/y  
Siteimprove  
3 months ago

### Highlight
Onsite Full-time Mid

## Summary
Siteimprove is seeking a Customer Success Executive to join their team in Minneapolis, MN. The role focuses on ensuring that customers achieve success with the Siteimprove platform, realizing measurable value and outcomes from their subscription.

## About the Role
As a Customer Success Executive, you will manage the entire customer lifecycle from post-implementation to retention and expansion. You will work with customers to understand their business objectives and aid them in achieving their definition of success. Your responsibilities will include utilizing tools to monitor customer health, collaborating with cross-functional teams, and maintaining up-to-date information on customer status. You will also advocate for customer needs within the organization and participate in knowledge-sharing activities.

## About You
**Required:**
- Minimum 3 years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention.
- Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods.

**Preferred:**
- Software-as-a-Service (SaaS) experience in a B2B Martech environment.
- Experience in digital marketing and knowledge of CRM tools.

## Benefits
- Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member.
- Comprehensive benefits including national medical plan, dental, vision, paid maternity and paternity leave, HSA, and employer-sponsored disability.

Siteimprove empowers accessibility experts and marketing teams to deliver engaging, accessible, and compliant digital experiences. Our AI-powered platform consolidates content strategy, SEO, accessibility and analytics into one platform that serves thousands of companies globally, like Shell, Merck, and Akamai: Armed with Siteimprove, they can adhere to the highest accessibility standards and maximize reach and revenue on their digital assets. The addition of MarketMuse to Siteimprove’s suite of tools equips marketers with transformative content intelligence that helps them outpace their competitors. A trusted partner of W3C, IAAP, and the United Nations, Siteimprove is shaping global accessibility standards. The company, founded in Copenhagen, is also the leader in digital compliance with the European Accessibility Act (EAA) and Title II of the Americans with Disabilities Act (ADA). Learn more at siteimprove.com.

Company Size: 201-500 employees Software Development

Minneapolis, MN

Customer Success Executive – Siteimprove – Jobs in Minneapolis, MN | OpenJobs AI